REGISTRATION INSTRUCTIONS:

 

NEW USERS

Association registered players must use an IceAllocator 'Member' account to apply for camps and clinics organized by the association.

If you are new to the association, or have never previously applied  for a member account. Start from the IceAllocator home page at https://www.iceallocator.com
➤ select your association
➤ click the 'Create' link at the bottom of the page
➤ select 'Member' in the Account type dropdown list
➤ complete the account application process for the registered player
➤ use details of the registered player during the account application, as this is the information that will appear on clinic attendance lists
➤ click Submit
➤ within moments you should receive a message confirming your application

Your application is not ready for use until it has been reviewed and approved by the association. After the review process, you should receive another email message indicating the outcome of your application.

Please allow 24 hours for your application to be reviewed.

I HAVE A MEMBER ACCOUNT

Start from the IceAllocator home page at https://www.iceallocator.com
➤ select your association
➤ click the 'Keys' icon to start the login process
➤ enter your 'Account ID' and 'Password' then click 'Login'
➤ hover your mouse over the 'Coach' icon then click 'Registration'

The camps and clinics available for your division will be displayed
➤ click the 'Details' link beside the camp/clinic you are interested in attending
➤ click 'Add to cart'
➤ click 'Checkout'

Complete the payment information. When complete, an email will be sent confirming the purchase. If you registered for free session only, you will not receive an email. To confirm that you are registered go to the "My Clinic List" this will display all clinics you are registered for.

I FORGOT MY MEMBER ACCOUNT ID

From the IceAllocator home page:
➤ select your association
➤ click the 'Account' link at the bottom of the page
➤ enter the email address used when registering your account
➤ click submit
➤ within moments you should receive a message containing your Account ID
➤ if not in your email "InBox", please check your "Junk" email folder

I FORGOT MY ACCOUNT PASSWORD

From the IceAllocator home page:
➤ select your association
➤ click the 'Password' link at the bottom of the page
➤ enter your 'Account ID'
➤ click submit
➤ within moments you should receive a message containing your password
➤ if not in your email "InBox", please check your "Junk" email folder

To prevent IceAllocator email messages from going to your "Junk" email folder, create an email contact entry for:

TO CHANGE MY ACCOUNT INFORMATION

If your email address changes or you would like to change you password;

Start from the IceAllocator home page at https://www.iceallocator.com
➤ select your association
➤ click the 'Keys' icon to start the login process
➤ enter your 'Account ID' and 'Password' then click 'Login'
➤ hover your mouse over the 'Question Mark' icon then click 'My Account Info'

To change your email address
➤ Enter the new email address twice and the click "Update"

To change your password
➤ Enter the new password twice and click "Update"

➤ Click the home button to return to main page.

 

FAQs

Q. I have applied for a new member account but I am not able to register for the sessions.

Your registration needs to be approved by the association. This prevents players not registered with CMHA from attending the sessions. Your new member account will be approved within a maximum of 24 hours. Do not apply for multiple accounts thinking you have done something wrong. You will receive an email when your account has been approved.

Q. I requested to retrieve my account id or password but did not receive a response.

Please check your junk mail folder. If not there your email on file may have changed. To update email info click on the “help" icon and then "my account info" and update the email address.

Q. How many free session can I register my child for.

Space is limited and we would like all member have a chance to register for the free sessions.  Please register for a maximum of 5-7 free sessions initially. After a few weeks if there are additional spots open, you may book more sessions. Please see the rules around no shows for free sessions.

Q. Do I need to cancel attendance to a free session?

Yes, demand form the free sessions is very high, and many of the sessions are at full capacity. Please cancel as soon as possible to allow another member to register. If you no show for more than one free session, you may be removed from attending any future free sessions.

Q. I registered for free sessions but it does not show in my cart.

Because there is no monetary value to the free sessions it will not be added to your cart. To check to confirm you are register for free session, check the "my clinics" tab find a list of registered sessions.

Q. Can Rep players sign up for the free sessions

The free sessions are intended for the C level players, and the session will be taught accordingly. Should the session not fill, then Rep players will be invited to register. There are Rep specific Explosive Skating & Defense sessions, which are available to Rep players only.

Q. How do I cancel a session?

Please send an email to grudin@shaw.ca. Please indicate the player name, age group, and session date.

Q. My son or daughter is sick and cannot attend a paid session?

As long as prior notice is received, you will be able to attend another session in lieu of the missed session.

Q. I need to cancel a paid session, will I get a refund?

If you need to cancel a session, your first choice will be to replace it with another session. If there are no sessions available that you are interested in attending, then you will be issued a refund.

Q. My son/daughter is in Rep hockey, are they eligible to attend  sessions?

Yes,  there is a designated Rep Clinics, for Explosive Skating, and Defense clinics, these are high tempo, high impact sessions meant for Rep caliber players..

Q. My child is in the C program, can they attend the rep clinics?

Normally no, bit if they were one of the last rep releases, and can perform at a rep level, then they can register. If they register for a Rep session, and can not keep up, then they will be removed from further sessions, and issued a refund.

Q. How can I choose sessions when i do not know my child’s practice or game times?

All sessions have been scheduled, where possible, to avoid conflicts with home game times. There may be the odd occasion where clinic times will conflict with away game times

Q. Can I pay for only the sessions of that clinic that I am able to attend?

Yes you will be able to choose and pay for only those sessions that you are able to attend.

Q Can I choose sessions from more than one clinic? 

Yes but it is not recommended as sessions will be taught in progressions.

Q What if I have more than one child wanting to attend the clinics?

For families with more than one child you will require separate login id for each child.

Q. What are my payment options?

Visa and Master Card

Q. Can I pay by cheque?

Yes, for those without a Visa or MasterCard, payment by cheque is acceptable, and must be done manually. To pay by cheque, please send an email, with details of what clinic you would like to attend, to the attention of Gary Rudin@ grudin@shaw.ca. You will be manually registered for the session, and be asked to send payment.

Q. Once the first session of a clinic has passed can I still register for the balance of the sessions?

Yes.  You can register for as many sessions as you want, at any time. You only pay for those sessions you can attend.

Q. My child is in H1 - H4 how can I register for the individual player development sessions?

Based on availability. If there are spots open for the paid Atom sessions, H3/H4 players will be permitted to register. You will notified by the association when space is available. In order to register you will be required to obtain an Ice allocator member account.

Q. Do I need to register my child for the team sessions.

NO, these sessions are arranged with the head coach of each team.

SHOULD YOU EXPERIENCE PROBLEMS OR HAVE ANY QUESTIONS, PLEASE CONTACT GARY RUDIN @ grudin@shaw.ca